Nanna Mik-Meyer
Search for other papers by Nanna Mik-Meyer in
Current site
Google Scholar
Abstract only
Log-in for full text

This conclusion presents some closing thoughts on the key concepts discussed on the preceding chapters of this book. The book focuses on how welfare workers and citizens translate and implement the principles of the bureaucracy, the values of the market and the norms from psychology in everyday welfare work. It analysis the three levels of power at play including 2-D level, 3-D level and 4-D level in the welfare encounters. The book introduces the reader to symbolic interactionism, because the tradition within sociology makes it possible to examine how welfare workers and citizens co-produce dominant powerful norms in the welfare encounter. It aims to draw attention to the techniques of new public management (NPM), such as efficiency, standards and benchmarks, as well as market values, such as service and courtesy, and business values, such as competition, choice, flexibility and respect for the entrepreneurial spirit.

  • Collapse
  • Expand

All of MUP's digital content including Open Access books and journals is now available on manchesterhive.


The power of citizens and professionals in welfare encounters

The influence of bureaucracy, market and psychology


All Time Past Year Past 30 Days
Abstract Views 69 22 12
Full Text Views 26 0 0
PDF Downloads 14 0 0