Florence Mok
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The campaign against telephone rate increases
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This chapter examines how utilities, ‘natural’ monopolies, were regulated in Hong Kong and how this affected consumer movements. In late 1974, it was rumoured that the monopolised Hong Kong Telephone Company would increase the telephone rate by 70 per cent. It soon sparked off colony-wide protests of an unprecedented scale. This chapter questions how social movements with an ant-colonial agenda affected consumption and government policies towards public goods. The increase in the telephone rate was regarded by the Governor as ‘potentially explosive’ as people of all social classes and age groups were affected. Organisations of different sectors and individuals of different social classes boycotted the Telephone Company, which reveals how the political culture was shifting, with civic organisations mobilising and actively lobbying the government. During the protest, shifting popular sentiment was observed by City District Officers, using mechanisms such as situation reports and Town Talk. The Home Affairs Department, the Division of Information Service and the Special Branch were involved in monitoring political activism and compiling special reports. By collecting intelligence on popular attitudes, the colonial government improved its decision-making capacity and sought to demonstrate that it was responding rationally to the protest. These social and political processes had a moderate effect: the increase was set at 30 per cent, lower than the 55 per cent that was first advised. This outcome was symbolically important: it showed that a reformist colonial administration was responsive to shifting public opinion, and thus had the potential to further encourage the development of civil society.

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Covert colonialism

Governance, surveillance and political culture in British Hong Kong, c. 1966–97

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