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West African Ebola outbreak was considered a success for MSF; the response in Nord Kivu a failure for everyone involved. Yet even if the results in Nord Kivu would appear as good as in West Africa, if not better – fewer frontline staff infected, in fact, fewer cases overall and therefore fewer deaths – a comparison between the two epidemics is not helpful. Although actions of response actors in DRC were usually well intentioned, and the funds and resources provided were
overcome is that of attitudes towards asylum seekers and refugees in general among state service providers. There are high levels of ignorance among those working in frontline services for refugee migrants in terms of the entitlements of their client group and where specialist services can be accessed. Much of this ignorance is fed by prejudice and results in discrimi- 175 Allwood 06 176 24/2/10 10:31 Page 176 Refugee women in Britain and France nation against asylum seekers and refugees. The tension between frontline staff working in health, education
monitoring and evaluation The foregoing discussion shows that, in its present form, the machinery cannot fully carry out monitoring and evaluation roles. It lacks strong frontline staff at the different policy and formulation and implementation levels, within the official structure. This is exacerbated by fragile lines of communication with vital Ministries such as Planning, Health, Agriculture and Education. Feedback about the performance of the Ministry or the needs of various connected institutions is received only when districts or ministries are approached. In
often collected on personal devices, sent over hotel Wi-Fi, scrawled on scraps of paper then photographed and sent to headquarters via WhatsApp or simply emailed and widely shared with partner organizations’ (Loy, 2022 ). Organizational security and privacy policies on data storage and protection are viewed as irrelevant, impractical and frequently ignored. In addition, individual frontline staff take